Refract
  • Welcome
  • Introduction to Botting
    • Profiles
    • Accounts
    • Proxies
    • Servers
    • Cookgroups
    • Intro to Refract Terminology
  • Online Dashboard
    • Access and Management
    • Renewal
  • Installation
    • Install
  • General Setup
    • Task Creation
      • Delays
    • Profiles
    • Proxies
    • Accounts
    • Settings
  • Common Errors & Statuses
  • Freebies
    • Amazon Freebies & Deals 101
    • Amazon Account Creation
      • Regular Account Creation
      • Teen Account Creation
      • Student Account Creation
    • Amazon 2FA Secret Creation
  • Modules
    • Amazon
    • Apple
    • BestBuy US
    • Target
      • Extension
  • Walmart
    • Walmart Wednesday Drop Guide
  • MISC.
    • Captcha
    • IMAP
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Common Errors & Statuses

This section outlines the most frequently encountered statuses and errors across modules. Understanding what each message means can help you quickly identify and resolve issues when running tasks. Below is an alphabetized list—feel free to reference it while debugging or reporting a problem.


Statuses & Errors (A–Z)

Access Denied

  • What it means: Account or proxy was flagged - most commonly seen on Amazon only.

  • How to fix it:

    • Increase task delays.

    • Let the account rest for several hours or days.

    • Use fresh or higher-quality proxies.


Account In Use, Waiting

  • What it means: The same account is being used in multiple tasks simultaneously, which some sites don’t allow.

  • How to fix it:

    • Run only one task per account.

    • Use more unique accounts.


Invalid Account Session

  • What it means: The account has been logged out or the session expired.

  • How to fix it:

    • Re-login using the accounts tab (Amazon) or via the browser extension (Target).

    • Don’t let sessions sit idle for too long.


Invalid Address

  • What it means: The site is rejecting the address in your profile.

  • How to fix it:

    • Double-check your profile to make sure all fields are properly filled - especially if using imported profiles.

    • Try using a different profile or slightly modifying the address (jigging).

    • Attempt adding the address manually to verify it’s not a bot-specific issue.


Invalid Card Details

  • What it means: Your card is either invalid or being flagged for spam/overuse.

  • How to fix it:

    • Ensure all card details are entered correctly.

    • Use a unique card per task.

    • Let the card cool down before reusing.

    • Contact your bank if the card is being flagged repeatedly.


Invalid Login

  • What it means: The email or password is incorrect.

  • How to fix it:

    • Recheck login credentials in the Accounts tab.

    • Try logging in manually to verify.


Login via Tasks

  • What it means: You don’t need to log in manually - accounts will log in when tasks start.

  • How to fix it:

    • Just run your tasks.

    • Avoid trying to manually log in through the Accounts tab.


Out of Stock, Retrying

  • What it means: The product is OOS. The bot is retrying add-to-cart.

  • How to fix it:

    • No action needed. Let the task keep running.


Payment Failure

  • What it means: Your payment was declined. Usually flagged as suspicious by your bank.

  • How to fix it:

    • Contact your bank to whitelist the charge.

    • Use a different card.

    • Let the current card rest before retrying.


Proxy Error

  • What it means: Your proxy is invalid - could be expired, banned, out of data, or provider is down.

  • How to fix it:

    • Test proxies manually.

    • Run test tasks without proxies (local IP).

    • Replace both Task and Account proxies if needed.


Request Timed Out

  • What it means: Your task didn’t get a response - often due to site issues, proxy problems, or overloaded local network.

  • How to fix it:

    • Reduce the number of tasks—too many requests can crash your connection.

    • Switch to a local IP and test.

    • Check if the website is down.


Setting Cookies

  • What it means: The bot is generating cookies required to proceed.

  • How to fix it:

    • Let the task continue.

    • If stuck (especially on Walmart or Best Buy), swap out your proxies.


Soft Banned (OOS)

What it means: Amazon is returning a false “Out of Stock” message, even though the product is actually available. This is a soft ban that typically affects specific accounts, proxies, or sessions.

What causes it:

  • Account or proxy has been flagged for sending too many requests in a short time

  • Using low-trust, ISP/datacenter, or recycled proxies

  • Logging in from multiple locations/devices rapidly

How to fix it:

  • Switch to a new proxy or trusted residential IP

  • Try a different account if possible

  • Let the task rest for a bit and try again later

  • Increase delays


Unknown Error

  • What it means: The site returned an error the bot doesn’t recognize.

  • How to fix it:

    • Restart the task.

    • Open a support ticket if it repeats.


Unknown Response / Unknown Response [XXX]

  • What it means: The site returned unexpected data.

  • How to fix it:

    • Restart the task.

    • Open a support ticket if it persists.

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