# Subscription Cancelation

## How to Cancel Your Refract Subscription

* We genuinely value every user and want to see you succeed with Refract. If you're facing challenges, we implore you to take advantage of our support server ticket system. Our team is here to help, and we’re committed to providing detailed, personalized assistance wherever possible. Let’s work through it together - your success is our priority.

### **1. Access Your Dashboard:**

* Log in and navigate to your [dashboard](https://dashboard.refractbot.com/).

### **2. Locate the Renewal Section:**

* On the homepage, find the **Account Renewal** section and click the **Cancel** button.

<figure><img src="/files/nqc3RlUL4FzCswAgv0Lf" alt=""><figcaption></figcaption></figure>

{% hint style="danger" %}
**Already Canceled?**\
If your subscription has already been canceled, you’ll see the button labeled **"Subscribe (cancel anytime)"** instead. In this case, no further action is needed -  your account will not renew.
{% endhint %}

### 3. Not yet cancelled?

* If you haven’t canceled yet, click the **Cancel** button. We strongly encourage you to open a support ticket so we can better understand your concerns and help resolve any issues.

<figure><img src="/files/ixX0cux6s6GNBgVBEDzL" alt="" width="368"><figcaption></figcaption></figure>

### **4. Opened a Ticket Already?**

* If you've already contacted support and still wish to proceed, click **Continue to Cancel**. On the next page, please take a moment to share your reason for canceling. We read every submission and greatly value your feedback.

<figure><img src="/files/WtoH2hmj4ZIbArfjHW8B" alt="" width="368"><figcaption></figcaption></figure>

### **5. Confirm Cancellation:**

* After submitting your feedback, click the **Confirm Cancel** button. Once complete, your dashboard will reflect the new status: **"Subscribe (cancel anytime)"** confirming that your subscription has been canceled.

<figure><img src="/files/KAyHAqdoD8jaf9TIm9EN" alt=""><figcaption></figcaption></figure>

## Refund Policy

* We do **not offer refunds** under any circumstances.
* By creating a Refract account and purchasing a Refract license, you agreed to our [Terms & Conditions](https://cdn.prismaio.com/terms-of-service-1-17-26.pdf), which explicitly state that **all payments are final, non-refundable, and not subject to any set-off or deduction.**
* Subscriptions may be canceled at any time, but prepaid fees will **not be refunded**, even if you choose to terminate early.
* For full details, please refer to our official [Terms & Conditions.](https://cdn.prismaio.com/terms-of-service-1-17-26.pdf)


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