Common Errors & Statuses
The most common statuses and errors you will see across sites, alphabetized. Every entry here is general; the site-specific breakdowns live in each module's guide, and those are the authoritative ones for drop night.
Statuses & Errors (A-Z)
Access Denied
What it means: the account or proxy was flagged by the site's security. Seen on Amazon, and on Walmart as Access Denied (456).
How to fix it: let the task auto-rotate and retry. If it never recovers: increase delays, let the account rest, or use fresh higher-quality proxies. On Walmart, 456 has been extremely heavy at add to cart lately across all bots; see Access Denied (456) for the current situation and the only advice that helps.
Account In Use, Waiting
What it means: the same account is being used by multiple tasks at once, which some sites do not allow.
How to fix it: run one task per account, and use more unique accounts.
Drawing Session Expired (Walmart)
What it means: a Walmart drawing task could not enter the drawing. Tasks on the wrong SKU show this: the regular product page, or a GT Collectible or other third-party listing, instead of the drawing SKU.
How to fix it: use the drawing SKU posted in #walmart-draw-releases. See Use the drawing SKU.
Failed Drawing Quantity (Walmart)
What it means: the task's Item Quantity is higher than the Walmart drawing allows. Each drawing sets its own limit, which can be lower than a normal drop's.
How to fix it: turn on Allow Lower Item Quantity in task edit, or set Item Quantity to the drawing's limit. See Drawing errors.
Invalid Account Session
What it means: the account has been logged out or the session expired.
How to fix it: re-login. Amazon: the lock button in the Accounts tab. Target: start your in-bot harvesters so tasks can log in with login cookies. Walmart: run tasks with Use Saved Session off to generate a fresh session.
Invalid Address
What it means: the site is rejecting the address in your profile.
How to fix it: verify every profile field is filled and formatted correctly (especially imported profiles), test the address manually on the site, and adjust your jig if blocked. Test with the exact info from the profile, pasted field for field: if the site rejects it manually, the bot cannot make it work either. On Walmart, see Invalid Address Details.
Invalid Credit Card
What it means: the card is invalid, or the bank is blocking authorization attempts after too many in a short time.
How to fix it: verify the card details, then let the card cool off; the block clears on its own. Reuse the same card on the same account where possible. The full breakdown is in the Walmart setup guide, and the same logic applies elsewhere.
Invalid Login
What it means: the email or password is incorrect.
How to fix it: recheck the credentials in the Accounts tab, and verify by logging in manually.
Login via Tasks
What it means: this site logs in through tasks, not the Accounts tab. Nothing is wrong.
How to fix it: just run your tasks. Do not try to log in manually.
Out of Stock, Retrying
What it means: the product is out of stock and the bot is retrying.
How to fix it: no action needed. Let the task run.
Payment Failure
What it means: your payment was declined, usually flagged as suspicious by your bank.
How to fix it: contact your bank to whitelist the charge, use a different card, or let the card rest.
Payment verification required (Amazon)
What it means: Amazon or your bank needs extra approval after checkout. You have about 5 minutes. The success webhook shows this as Info (IMPORTANT!).
How to fix it: if the Amazon account has a CVV saved, Refract auto-completes Amazon 3DS. For Amex SafeKey or Capital One, complete it in the browser if Auto Open Browser for 3DS is on, or from the email Amazon sends. See CVV and 3DS.
Product Not Supported
What it means: hover over the status for the reason. On Target it usually reads "Shipping not available for this product (Target $35+ restriction)": Refract only checks out with free shipping, and Target's free shipping needs a $35+ cart, so a product under $35 cannot check out on its own.
How to fix it: enable Add Extra Product on your tasks and set a custom filler item, like a Lego set, to bring the cart over $35. The filler is cancelled after checkout. See the Target setup guide.
Proxy Error
What it means: the proxy is dead, expired, banned, out of data, or the provider is down.
How to fix it: test the proxies, replace the list, and remove any account proxies you did not mean to set.
Request Timed Out
What it means: the task got no response, from site issues, proxy problems, or an overloaded network.
How to fix it: reduce task count, check your proxies, test on local IP, and check whether the site itself is down.
Setting Cookies
What it means: the bot is generating cookies required to proceed. Normal.
How to fix it: let it continue. If tasks loop here (especially Walmart or Best Buy), your proxies are likely flagged; swap them.
SMS Required (older versions: Not SMS Verified)
What it means: on Walmart, the account has no phone number attached and Walmart currently has SMS enforcement switched on. Enforcement comes and goes without warning.
How to fix it: verify the account with SMS, or run accounts that already have a number on them. See SMS Required.
Soft Banned (OOS)
What it means: the site (typically Amazon) is returning a false Out of Stock even though the product is available. A soft ban on the account, proxy, or session, usually from too many requests too fast.
How to fix it: keep running and let tasks retry. If it persists: switch proxies, try another account, let things rest, or increase delays. See the Amazon guide.
Submitting Order (Target)
What it means: on high-demand Target drops, the task is spamming submit order to force the order through Target's high-demand rate limit. Every bot has to do this on those drops.
How to fix it: nothing to fix. Leave the task running. See Rate Limit (High Demand).
Waiting for Product
What it means: the task is waiting on the monitor, either because the product has not been found yet or because it is out of stock. This is the expected pre-drop status; tasks move on their own the moment stock is picked up.
How to fix it: nothing, if the product is out of stock or you have no monitor input set. If the product is in stock and tasks still sit here, check that the monitor input is correct and your monitor proxies are working. Also check your price max: cents are not supported, so a cap like
39.99stops the product being picked up at all. Round up to the next whole dollar.Older versions split this into two statuses, with "Waiting for Restock" shown once the monitor found an out-of-stock product. "Waiting for Restock" no longer exists; it is always "Waiting for Product" now.
Unknown Error / Unknown Response [XXX]
What it means: the site returned something the bot does not recognize.
How to fix it: check your proxies (the cause of most unknown errors), check your profiles for missing fields, restart the task, and open a ticket if it persists. On Walmart, Unknown Response [400] usually means Walmart+ is required; see the setup guide.
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