Instances

An instance is one licensed copy of Refract. Extra instances let you scale beyond a single bot. This page covers the rules, the two instance modes, and how to add or remove instances.

Account sharing is not allowed. A second instance is for you, for example to run Refract on a second computer or server at the same time. It is not a copy for a friend: there is no second key or login, everything runs under your one account, and we will not invite your friend to the server as part of an instance purchase.

The rules

• One instance per device. A device runs one copy of Refract, period. You cannot run 2 instances on the same machine; a second instance means a second computer or server.

• The instance cap is 2. The cap may change at any time, with or without notice.

• All instances renew at the same exact time, on the same renewal plan. You cannot mix plans across instances.

• The first time you add an instance, it is prorated until your next renewal date. You pay the prorated amount today, and from then on everything renews together.

• Each instance costs the same as your plan's per-month rate, billed on your plan's schedule. See What an instance costs below.

What an instance costs

An extra instance costs the same per month as your plan's rate, so a second instance on the 1 Month plan is $50 per month:

Your plan	Cost per extra instance
1 Month	$50 / mo
3 Month	$45 / mo ($135 per 3 months)
6 Month	$42.50 / mo ($255 per 6 months)
12 Month	$40 / mo ($480 per year)

The first time you add one, you pay a prorated amount today covering the time left in your current cycle, and after that the instance renews together with the rest of your subscription. Pricing is current as of this writing and may change; the Subscription page has the full plan table.

Grandfathered instances do not come back. Some longtime users have more than 2 instances from before the cap. If you are grandfathered and downgrade your instance count, you cannot go back above the current cap of 2. For example, if you have 3 instances and drop to 2, you can never go back up to 3. Lowering a grandfathered count is permanent.

Choose your mode

When you add an instance, you choose what the extra capacity does. We recommend Multiple instances.

Multiple instances is the mode we recommend.

• Multiple instances (recommended): you get separate copies of Refract running simultaneously, each with the normal task limit.

• Multiply task limit: you stay on one instance, and its task limit is multiplied instead.

Concrete example with Walmart, which has a 2,000 task limit per instance. You pay for a second instance:

Mode	What you get
Multiple instances	2 instances, each with a 2,000 task limit
Multiply task limit	1 instance with a 4,000 task limit

A new instance starts empty. Profiles (including card info), accounts, proxies, and settings are not carried over between instances, but moving them is easy: export from your current instance and import on the new one, or use App Data export/import in Settings to move everything at once. See Settings.

Add an instance

1

Open the Subscription page

Go to dashboard.refractbot.com/subscription and click Edit instances.

2

Set the quantity

Use the plus and minus buttons to set your instance count. The panel shows your current count against the cap.

The quantity selector shows your count against the current cap.

3

Review the charge

The Charge Today box shows the prorated amount for the time remaining in your current billing cycle. This is what keeps all instances renewing on the same date.

4

Pick the mode and pay

Select Multiple instances or Multiply task limit, then click Pay.

Once paid, the new capacity is active and your Subscription page shows the updated instance count. Everything renews together on your next renewal date.

Adding an instance while on a longer plan

Because all instances must be on the same plan, you cannot add a month-to-month instance while the rest of your subscription is on a 3, 6, or 12-month plan. If you want your instances month-to-month:

1

Downgrade to the 1-month plan

Use Change renewal plan to move back to the 1 Month Subscription. Prorated credit for your unused time is applied.

2

Add the new instance

Once you are on the 1-month plan, add the instance as normal. Everything now renews monthly, together.