> For the complete documentation index, see [llms.txt](https://help.refractbot.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.refractbot.com/online-dashboard/subscription/cancel-your-subscription.md). # Cancel Your Subscription Canceling stops your subscription from renewing. You can do it yourself from the dashboard in under a minute. Before you do: coming back later is not $50. Once your license lapses, returning costs the $200 reactivation fee plus $50 for your first month back, so $250 total. Details in [the reactivation fee](#before-you-confirm-the-reactivation-fee) below. {% hint style="info" %} **Having trouble with Refract? Talk to us first.** Most issues take just a few minutes to resolve in Discord, and we are always happy to help. Open a support ticket before you cancel and let us try. {% endhint %} ## How to cancel {% stepper %} {% step %} #### Open the Subscription page Go to [dashboard.refractbot.com/subscription](https://dashboard.refractbot.com/subscription) and click **Cancel subscription** at the bottom of the page. {% endstep %} {% step %} #### Step 1: talk to support, or continue You will be offered a support ticket first. If anything about Refract is not working for you, click **Open Discord ticket** and let us help. Otherwise, click **Continue to cancel**.
Cancel Subscription step 1 of 2

Step 1: open a ticket and let us help, or continue to cancel.

{% endstep %} {% step %} #### Step 2: tell us why and confirm Choose the reason that fits best, add any comments you would like to share (we read every submission), and click **Cancel subscription**. If you change your mind, click **Keep subscription** instead.
Cancel Subscription step 2 of 2 with reasons and comment box

Step 2: pick a reason, share any comments, and confirm. Note the reactivation fee before you do.

{% endstep %} {% endstepper %} {% hint style="success" %} Once confirmed, your subscription will not renew again. Your account is never deleted, so you can come back whenever you want. {% endhint %} ## Before you confirm: the reactivation fee {% hint style="danger" %} **Coming back after a lapse is not $50.** As soon as your license fully lapses without a successful renewal, a reactivation fee is imposed, with no exceptions. The fee is currently $200 plus $50 for your first month back, so reactivating currently costs $250. The fee may change at any time, with or without notice. {% endhint %} So if you are asking "if I cancel the renewal, do I have to pay to come back?", the answer is yes. Canceling itself does not charge you anything, and your license stays active through the period you already paid for. But once that period ends without a renewal, your license lapses, and returning means paying the $200 reactivation fee plus $50 for your first month: $250 instead of $50. You are not buying Refract again either. The reactivation fee is not a second license purchase, so the price you paid when you first bought Refract is not charged again. Coming back is the $200 reactivation fee plus $50 for your first month, and those amounts are subject to change. If there is any chance you want to keep botting, it is cheaper to stay subscribed than to cancel and return later. {% content-ref url="/pages/PHJlGaHvSXClMHeXaA0s" %} [Subscription](/online-dashboard/subscription.md) {% endcontent-ref %} ## FAQ
Can I pause my subscription for a month and start it again later? There is no pause option. Canceling is the only way to stop renewals, and a canceled subscription lapses at the end of the period you already paid for. Coming back after that lapse costs the $200 reactivation fee plus $50 for your first month, so $250 total, and that applies no matter how short the gap was. If you expect to be back next month, staying subscribed is the cheaper choice: $50 to stay, $250 to leave and return.
If I cancel and come back later, do I have to buy Refract again? No. Coming back is not a new license purchase, so what you paid when you first bought Refract is not charged a second time. You pay the $200 reactivation fee plus $50 for your first month back, currently $250 in total, and those amounts may change at any time.
Can the reactivation fee be waived? No. The fee applies as soon as a license fully lapses, with no exceptions, and opening a ticket to ask for a waiver will not change that.
## Refund policy * We do not offer refunds under any circumstances. * By creating a Refract account and purchasing a Refract license, you agreed to our [Terms & Conditions](https://cdn.prismaio.com/terms-of-service-1-17-26.pdf), which state that all payments are final, non-refundable, and not subject to any set-off or deduction. * You can cancel at any time, but prepaid fees are not refunded, even if you cancel early into a longer plan. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.refractbot.com/online-dashboard/subscription/cancel-your-subscription.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.