The Subscription tab: your plan, payment method, instances, and billing history in one place.
Renewal plans
Refract offers four renewal plans. Longer plans cost less per month:
Plan
Price
Per month
Discount
1 Month
$50 / mo
$50
None
3 Month
$135 / 3mo
$45
10% off
6 Month
$255 / 6mo
$42.50
15% off
12 Month
$480 / yr
$40
20% off
Pricing is current as of this writing and may change.
Change your renewal plan
1
Open the plan picker
On the Subscription page, click Change renewal plan.
2
Pick your new plan
Select the plan you want. Your current plan is marked CURRENT.
Plan changes take effect after your current period ends. There is no charge today.
3
Confirm
You are changing your renewal plan, not your current period. The new plan takes effect after the current period ends, and there is no charge today.
All of your instances share one renewal plan. You cannot put one instance on a 6-month plan and another on month-to-month. When you change plans, every instance changes together. See the Instances page for how this affects adding instances.
Your card on file is shown in the Payment Method section. Click Manage card to update it. Payment processing is handled by Stripe, and we do not store your card information.
You cannot remove your card while you have an active subscription. You can replace it with a different card, but an active subscription always needs a valid payment method on file.
Freezing or pausing your card is not a cancellation. Stripe, our payment processor, will keep retrying the charge in order to save your subscription. If you want to stop renewing, use the cancel flow. That is the only way to cancel.
Your account is never deleted, and you can come back at any time. But timing matters:
As soon as your license fully lapses without a successful renewal, a reactivation fee is imposed. There are no exceptions.
The fee is currently $200, plus $50 for your first month back, so returning currently costs $250 up front.
The reactivation fee may go up or down at any time, with or without notice.
If you might come back, do not let your license lapse. Renewing on time costs $50. Coming back after a lapse currently costs $250. Opening a ticket asking for the fee to be waived will not work; there are no exceptions.
Invoices
Every charge on your account appears in the Billing History section at the bottom of the Subscription page. Each entry shows the invoice number, date, and amount. Click an invoice number to view and download the full invoice from Stripe, for example for your records or bookkeeping.
Each invoice opens on Stripe, where you can download the invoice or the receipt.
