Start Here
This section is a courtesy primer on the concepts you will see everywhere in botting: profiles, accounts, proxies, servers, and cook groups. It exists to get new users oriented, nothing more.
Read this page before opening a ticket about anything in this section. It explains what the Refract team can and cannot help with.
What this section is
Everything here is high-level background, not a setup manual and not gospel truth. The botting meta shifts constantly, and what works varies by site, by drop, and by user. Treat these pages as orientation, then get current information from your cook group.
What we support
The Refract team supports the bot itself:
Installing and updating Refract
Creating task groups, monitors, and tasks
Module-specific setup (Walmart, Target, Amazon, Best Buy, Apple)
Bot errors, statuses, and bugs
What we do not help with
These are outside the bot and outside our support scope:
Creating or generating accounts, profiles, or proxies
Recommending where to buy accounts, proxies, servers, or any other resource
Address or profile jigging
Order cancellations caused by retailer-side checks
Resale strategy or release information
We do not have private answers to these. Opening a ticket about them will get you the same response as this page.
How support works
Support runs through tickets in our Discord server. You are free to open one at any time, and the team will help you there.
We do not offer one-on-one training, calls, screen shares, or booked appointments. There is no session to schedule and nothing to sign up for. Everything we support is covered in these guides, and anything else you need help with goes in a ticket.
Start with your cook group. Users compare notes in Discord communities and cook groups to learn which strategies are currently working. Aside from trial and error, these communities are the best source of up-to-date information, since effective methods are often shared privately.
Not in a cook group yet? Ask around in the community for an active one to join, and start there. There are many options.
Last updated
Was this helpful?