> For the complete documentation index, see [llms.txt](https://help.refractbot.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.refractbot.com/introduction-to-botting/start-here.md).

# Start Here

This section is a courtesy primer on the concepts you will see everywhere in botting: profiles, accounts, proxies, servers, and cook groups. It exists to get new users oriented, nothing more.

{% hint style="danger" %}
**Read this page before opening a ticket about anything in this section.** It explains what the Refract team can and cannot help with.
{% endhint %}

## What this section is

Everything here is high-level background, not a setup manual and not gospel truth. The botting meta shifts constantly, and what works varies by site, by drop, and by user. Treat these pages as orientation, then get current information from your cook group.

## What we support

The Refract team supports the bot itself:

* Installing and updating Refract
* Creating task groups, monitors, and tasks
* Module-specific setup (Walmart, Target, Amazon, Best Buy, Apple)
* Bot errors, statuses, and bugs

{% content-ref url="/pages/rx6hhYbORqLcsI1HOYZW" %}
[Task Creation](/general-setup/task-creation.md)
{% endcontent-ref %}

## What we do not help with

These are outside the bot and outside our support scope:

* Creating or generating accounts, profiles, or proxies
* Recommending where to buy accounts, proxies, servers, or any other resource
* Address or profile jigging
* Order cancellations caused by retailer-side checks
* Resale strategy or release information

We do not have private answers to these. Opening a ticket about them will get you the same response as this page.

{% hint style="info" %}
**Start with your cook group.** Users compare notes in Discord communities and cook groups to learn which strategies are currently working. Aside from trial and error, these communities are the best source of up-to-date information, since effective methods are often shared privately.
{% endhint %}

{% hint style="warning" %}
**Not in a cook group yet?** Ask around in the community for an active one to join, and start there. There are many options.
{% endhint %}

{% content-ref url="/pages/lPakhCSn65AvErE26ZEx" %}
[Cookgroups](/introduction-to-botting/cookgroups.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.refractbot.com/introduction-to-botting/start-here.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.