Logs
Where to find your task logs in Refract, and what the app data dev logs are (and are not) for.
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Where to find your task logs in Refract, and what the app data dev logs are (and are not) for.
Refract has two kinds of logs: task logs you view in the bot, and dev log files in the app data folder. For checking what a task did, task logs are the ones you want.
Right-click any task and click View Logs. This is the user-facing log: it shows what that task has been doing, in a readable format. When troubleshooting a task or asked for logs in a ticket, this is the log to check.
Refract also writes log files to its app data folder on your machine.
App data logs are not user friendly, and they are not designed to be. A lot of things are missing from them. They exist for our development team, not for users, so do not try to troubleshoot from them. Your logs are the right-click View Logs on a task. Only dig out the app data files if support asks you for them.
If support does ask, here is where the folder lives:
Press Win + R to open the Run box.
Type %appdata% and press Enter.
You land in AppData\Roaming. Open the Refract folder.
Or in File Explorer: click the address bar, type %appdata%, press Enter, and open the Refract folder.
Open Finder (or click the desktop so Finder is active).
Press Cmd + Shift + G to open the Go to Folder box.
Type ~/Library/Application Support and press Enter.
Open the Refract folder.
Or from the Finder menu bar: click Go, then Go to Folder..., and enter the same path.
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